Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for Customer service using the options provided.
Account & Login Issues
Login, and KYC
Please select the issue for which you require assistance. If you are having issues with KYC and you have an existing account, please note this is handled as a Number Change request
Required fields are marked with an asterisk*
{"xsrfToken":"aa37cdce96d0bba7abcca74b266a299372f91772_lout","branding":{"id":"1","key":"cs","name":"Customer service","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#050503","headerLinkColor":"#ffffff","headerLinkHoverColor":"#cf9b00","headerLinkHoverBGColor":"#cf9b00","headerBadgeColor":"#cf9b00"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"How Can We Help","sharedPortalName":"Tierlock Help Center","userInitialAnnouncementHeader":"Need Help? Check Our Help Topics First","userInitialAnnouncementMessageWiki":"<p>Before opening a help ticket, please review our Help Topics. Many common questions are answered there and can save you time.</p>","translations":{"en-US":{"helpCenterTitle":"How Can We Help","sharedPortalName":"Tierlock Help Center","announcementHeader":"Need Help? Check Our Help Topics First","announcementMessage":"Before opening a help ticket, please review our Help Topics. Many common questions are answered there and can save you time.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#f3b504","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2fcf8925-390e-47de-8e3c-b4c0ff9e78ac/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNTM1ZDhlMy0zYzZjLTQ1NDEtODEyMS1hOGM4ZTk2YWNhNzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJmY2Y4OTI1LTM5MGUtNDdkZS04ZTNjLWI0YzBmZjllNzhhYyI6WyJyZWFkIl19LCJleHAiOjE3Nzg1Njk2OTMsIm5iZiI6MTc3ODU2OTA5M30.m0hxIcdPc2_vvXVQ8PyYsqsh7Em-zfYzjroHB71ZED8&client=0535d8e3-3c6c-4541-8121-a8c8e96aca77&height=300&mode=fit","bannerMediaApiFileId":"2fcf8925-390e-47de-8e3c-b4c0ff9e78ac","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#f3b504","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"cs","projectId":10142,"serviceDeskId":1,"name":"Customer service","description":"<p>Welcome! You can raise a request for Customer service using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"67","name":"Account & Login Issues","descriptionHtml":"<p>Please select the issue for which you require assistance. If you are having issues with KYC and you have an existing account, please note this is handled as a Number Change request</p>","callToAction":"Account & Login Issues","introHtml":"<p>Login, and KYC</p>","icon":10466,"iconUrl":"https://payken.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"133","name":"Agent Request(s)","descriptionHtml":"","callToAction":"Agent Request(s)","introHtml":"<p>Agent and Distributor Requests</p>","icon":10516,"iconUrl":"https://payken.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[1],"key":""},{"id":"134","name":"Agent/Distributor Whitelist Request","descriptionHtml":"","callToAction":"Agent/Distributor Whitelist Request","introHtml":"<p>Whitelist Request (Complete or Attach Whitelist File)</p>","icon":10514,"iconUrl":"https://payken.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[1],"key":""},{"id":"169","name":"Number Change","descriptionHtml":"<p>Please provide your old and new number.</p>","callToAction":"Number Change","introHtml":"<p>Update Phone Number</p>","icon":10471,"iconUrl":"https://payken.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://payken.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"103","name":"Withdrawal Issues","descriptionHtml":"","callToAction":"Withdrawal Issues","introHtml":"<p>Withdrawal Questions</p>","icon":10532,"iconUrl":"https://payken.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://payken.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://payken.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://payken.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://payken.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://payken.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[169,67,103,133,134,7]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNTM1ZDhlMy0zYzZjLTQ1NDEtODEyMS1hOGM4ZTk2YWNhNzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMTg5OTI5NDE3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc3ODU3MDI5MywibmJmIjoxNzc4NTY5MDkzLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.qZoR-5B3sY3nzrdG9FOw9rqZ5IU8FyvakUEvFPcptxU","targetCollection":"upload-user-collection--1189929417","endpointUrl":"https://api.media.atlassian.com","clientId":"0535d8e3-3c6c-4541-8121-a8c8e96aca77","tokenDurationInMins":20}},"reqCreate":{"id":67,"projectId":10142,"issueType":{"id":"10027","name":"Support"},"form":{"name":"Account & Login Issues","descriptionHtml":"<p>Please select the issue for which you require assistance. If you are having issues with KYC and you have an existing account, please note this is handled as a Number Change request</p>","callToAction":"Account & Login Issues","intro":"<p>Login, and KYC</p>","instructions":"<p>Please select the issue for which you require assistance. If you are having issues with KYC and you have an existing account, please note this is handled as a Number Change request</p>","icon":10466,"iconUrl":"https://payken.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10438","fieldConfigId":"10654","label":"What do you need help with?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10197","label":"Login Issue","selected":false,"children":[]},{"value":"10198","label":"Verification (KYC) Issue","selected":false,"children":[]},{"value":"10199","label":"Disabled Account","selected":false,"children":[]},{"value":"10200","label":"Number Change (Update Phone Number)","selected":false,"children":[]},{"value":"10201","label":"Withdrawal / Funds Issue","selected":false,"children":[]},{"value":"10236","label":"Where are my funds?","selected":false,"children":[]},{"value":"10235","label":"How do I withdrawal my Funds?","selected":false,"children":[]},{"value":"10237","label":"How do I update my bank/debit card?","selected":false,"children":[]},{"value":"10238","label":"I do not see my payout","selected":false,"children":[]},{"value":"10239","label":"My purchase didn't load","selected":false,"children":[]},{"value":"10240","label":"I acciidently left a tip","selected":false,"children":[]},{"value":"10202","label":"Other","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10242","fieldConfigId":"10457","label":"Account Phone Number","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/67","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/67","calendarParams":{"firstDay":0,"date":"2026-05-11T23:58:13-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNTM1ZDhlMy0zYzZjLTQ1NDEtODEyMS1hOGM4ZTk2YWNhNzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMTg5OTI5NDE3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc3ODU3MDI5MywibmJmIjoxNzc4NTY5MDkzLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.qZoR-5B3sY3nzrdG9FOw9rqZ5IU8FyvakUEvFPcptxU","targetCollection":"upload-user-collection--1189929417","endpointUrl":"https://api.media.atlassian.com","clientId":"0535d8e3-3c6c-4541-8121-a8c8e96aca77","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}